What is Churchill Claims Services?

Churchill Claims Services is a nationwide, multi-line independent adjusting company specializing in daily claims. Founded in 2001 by experienced adjusters, Churchill was built to give claims professionals a better-managed, more dependable adjusting process.

Who does Churchill Claims Services work with?

We work with insurance carriers, third-party administrators (TPAs), managing general agents (MGAs), self-insured organizations, law firms, defense counsel, and other commercial clients that require independent claims services.

Does Churchill represent individual policyholders?

No. Churchill Claims Services does not provide public adjusting services or represent individual policyholders or consumers. We work exclusively for insurance industry professionals and commercial organizations.

What types of claims does Churchill handle?

Our experienced adjusters handle a wide range of property, casualty, commercial, and specialty assignments, including: Automobile liability, comprehensive, and collision claims Residential and commercial property claims General liability claims Trucking losses Professional liability and Errors and Omissions claims Fraud and SIU investigations Vehicle and heavy-equipment appraisals Cargo claims Surveillance assignments Visit our Services page for additional information.

Does Churchill handle catastrophe claims?

No. Churchill specializes in daily, non-catastrophe claims. We do not provide catastrophe-response adjusting services.

Does Churchill provide nationwide coverage?

Yes. Churchill provides independent adjusting services throughout the United States. Coverage for a particular assignment depends on the loss location, type of claim, and adjuster availability.

How can I find an adjuster near the loss location?

Contact us directly at 877-840-6277 or info@churchill-claims.com, and our team will check current adjuster availability for the loss location. You can also use our Find an Adjuster tool. Enter the loss city, state, or ZIP code to see nearby adjusters and their distance from the loss. Our roster changes regularly, so please contact us if the locator does not show the coverage you need.

What makes Churchill Claims Services different?

Churchill combines nationwide coverage with small-company accessibility and responsiveness. We are easy to reach and fast to respond. Churchill was founded and managed by experienced field adjusters. That hands-on experience shapes how we handle assignments and helps us deliver the information claims professionals need. Each assignment is backed by an internal quality-control process that includes oversight by an experienced supervisor, report proofing, technical and final review, and tracking through our proprietary Claims Management System. This combination of hands-on service and structured oversight helps us complete assignments promptly without sacrificing accuracy, thoroughness, or report quality. Our goal is straightforward: get each assignment right the first time and deliver a clear, complete report on time.

What is Churchill’s Claims Management System?

Churchill’s proprietary Claims Management System was developed in-house around the practical needs of adjusters and examiners. It is used to monitor each assignment from receipt through the final report, including activity, documents, follow-up items, and deadlines. The system gives adjusters, supervisors, and support staff a clear view of an assignment’s status, while its diary controls help prevent outstanding items or deadlines from being missed.

Can a new client send Churchill a single assignment?

Yes. New clients are welcome to begin with a single assignment without first establishing an account or signing a service agreement. It is a straightforward way to experience our service firsthand.

How do I submit an assignment, and what happens next?

Assignments can be submitted through our online assignment form, by email at assignments@churchill-claims.com, or by fax at 866-800-0668. Vehicle appraisal assignments can also be submitted online or emailed to appraisals@churchill-claims.com. For assistance, call 877-840-6277. After an online submission, you will receive confirmation that Churchill received the assignment. We will review it and select an adjuster. A separate email will then provide the Churchill file number and the adjuster, supervisor, and contact information.

How much do Churchill’s adjusting services cost?

Churchill keeps pricing straightforward. Most field adjusting assignments are billed at a standard hourly rate, while many vehicle appraisal services are offered at flat rates. Mileage and other applicable charges are itemized separately, and out-of-pocket expenses are billed at cost, without percentage-based add-ons. Rates vary in a few states and for certain specialized assignments. Contact us for our current fee schedule or the rate that applies to a particular assignment.

Are licensing information and references available?

Yes. Adjuster licensing information and business references are available upon request.

Can I see examples of Churchill’s work and client feedback?

Yes. Our case studies show how Churchill adjusters have handled challenging assignments requiring persistence, initiative, and practical problem-solving. You can also read our Google reviews to see what clients say about working with Churchill.

Do I need an account or service agreement to submit an assignment?

No. Churchill does not require a portal account, login, password, or signed service agreement. New clients are welcome to begin with a single assignment.

Churchill Claims Archives - Page 5 of 13 - Churchill Claims Services

Maximizing Efficiency: The Transformative Power of AI in Claims Adjusting

by Churchill Claims | Dec 12, 2023 | Churchill Claims

In an era where time is of the essence, adopting innovative solutions is key to ensuring frustration-free claims handling. In this blog post, we’ll explore how the integration of Artificial Intelligence (AI) can revolutionize the role of Insurance Adjusters,...

Striking the Balance: The Art of Taking Initiative and Following Instructions in Claims Adjusting

by Churchill Claims | Nov 2, 2023 | Churchill Claims

In the world of insurance claims, where each case presents unique challenges and complexities, finding the right balance between taking initiative and following instructions is a skill that sets exceptional claims adjusters apart. Imagine a claims adjuster who only...

Mitigating Inflation Effects Through Cutting-Edge Technology and Efficiency

by Churchill Claims | Sep 21, 2023 | Churchill Claims

In today’s ever-evolving economic landscape, insurance claims have faced many independent factors combining simultaneously to drive claims inflation. Inflation and various global events have combined to create an environment where claims could not only become...

Enhancing Claims Supervision: How Collaborating with Churchill Claims Benefits Claims Supervisors

by Churchill Claims | Jul 19, 2023 | Churchill Claims

When it comes to managing insurance claims efficiently and effectively, collaborating with an insurance adjusting company like Churchill Claims can offer significant advantages. In this blog, we will explore three key reasons why working with us can benefit you as a...

Part Two – Mastering the Art of Claims Adjusting: Churchill’s Unique Approach

by Churchill Claims | Jun 28, 2023 | Churchill Claims

We pride ourselves on our distinctive methodology that sets us apart in the independent adjusting industry. In this post, we will delve into two key pillars of our approach: accessibility and leveraging technology. By prioritizing these aspects, we provide a seamless...

Mastering the Art of Claims Adjusting: Churchill’s Unique Approach

by Churchill Claims | Jun 21, 2023 | Churchill Claims

Navigating the intricate world of insurance claims can be a complex task. As adjusters, we’re on the front lines, orchestrating the resolution of claims while ensuring our clients feel heard, respected, and taken care of. At Churchill Claims Services, our...