What is Churchill Claims Services?

Churchill Claims Services is a nationwide, multi-line independent adjusting company specializing in daily claims. Founded in 2001 by experienced adjusters, Churchill was built to give claims professionals a better-managed, more dependable adjusting process.

Who does Churchill Claims Services work with?

We work with insurance carriers, third-party administrators (TPAs), managing general agents (MGAs), self-insured organizations, law firms, defense counsel, and other commercial clients that require independent claims services.

Does Churchill represent individual policyholders?

No. Churchill Claims Services does not provide public adjusting services or represent individual policyholders or consumers. We work exclusively for insurance industry professionals and commercial organizations.

What types of claims does Churchill handle?

Our experienced adjusters handle a wide range of property, casualty, commercial, and specialty assignments, including: Automobile liability, comprehensive, and collision claims Residential and commercial property claims General liability claims Trucking losses Professional liability and Errors and Omissions claims Fraud and SIU investigations Vehicle and heavy-equipment appraisals Cargo claims Surveillance assignments Visit our Services page for additional information.

Does Churchill handle catastrophe claims?

No. Churchill specializes in daily, non-catastrophe claims. We do not provide catastrophe-response adjusting services.

Does Churchill provide nationwide coverage?

Yes. Churchill provides independent adjusting services throughout the United States. Coverage for a particular assignment depends on the loss location, type of claim, and adjuster availability.

How can I find an adjuster near the loss location?

Contact us directly at 877-840-6277 or info@churchill-claims.com, and our team will check current adjuster availability for the loss location. You can also use our Find an Adjuster tool. Enter the loss city, state, or ZIP code to see nearby adjusters and their distance from the loss. Our roster changes regularly, so please contact us if the locator does not show the coverage you need.

What makes Churchill Claims Services different?

Churchill combines nationwide coverage with small-company accessibility and responsiveness. We are easy to reach and fast to respond. Churchill was founded and managed by experienced field adjusters. That hands-on experience shapes how we handle assignments and helps us deliver the information claims professionals need. Each assignment is backed by an internal quality-control process that includes oversight by an experienced supervisor, report proofing, technical and final review, and tracking through our proprietary Claims Management System. This combination of hands-on service and structured oversight helps us complete assignments promptly without sacrificing accuracy, thoroughness, or report quality. Our goal is straightforward: get each assignment right the first time and deliver a clear, complete report on time.

What is Churchill’s Claims Management System?

Churchill’s proprietary Claims Management System was developed in-house around the practical needs of adjusters and examiners. It is used to monitor each assignment from receipt through the final report, including activity, documents, follow-up items, and deadlines. The system gives adjusters, supervisors, and support staff a clear view of an assignment’s status, while its diary controls help prevent outstanding items or deadlines from being missed.

Can a new client send Churchill a single assignment?

Yes. New clients are welcome to begin with a single assignment without first establishing an account or signing a service agreement. It is a straightforward way to experience our service firsthand.

How do I submit an assignment, and what happens next?

Assignments can be submitted through our online assignment form, by email at assignments@churchill-claims.com, or by fax at 866-800-0668. Vehicle appraisal assignments can also be submitted online or emailed to appraisals@churchill-claims.com. For assistance, call 877-840-6277. After an online submission, you will receive confirmation that Churchill received the assignment. We will review it and select an adjuster. A separate email will then provide the Churchill file number and the adjuster, supervisor, and contact information.

How much do Churchill’s adjusting services cost?

Churchill keeps pricing straightforward. Most field adjusting assignments are billed at a standard hourly rate, while many vehicle appraisal services are offered at flat rates. Mileage and other applicable charges are itemized separately, and out-of-pocket expenses are billed at cost, without percentage-based add-ons. Rates vary in a few states and for certain specialized assignments. Contact us for our current fee schedule or the rate that applies to a particular assignment.

Are licensing information and references available?

Yes. Adjuster licensing information and business references are available upon request.

Can I see examples of work and client feedback?

Yes. Our case studies show how Churchill adjusters have handled challenging assignments requiring persistence, initiative, and practical problem-solving. You can also read our Google reviews to see what clients say about working with Churchill.

Can I submit assignments without a service agreement?

No. Churchill does not require a portal account, login, password, or signed service agreement. New clients are welcome to begin with a single assignment.

Blog - Churchill Claims Services

Managing Pricing Amidst Inflation

by Churchill Claims

From boardrooms to grocery stores, inflation is affecting everyone. The insurance industry is no exception. However, by applying innovative strategies we at Churchill have managed to maintain our pre-Covid pricing. Here’s how we’ve done it: 1. Custom Technology...

How Tech Innovation Helps Claims Examiners

by Churchill Claims

At Churchill we are always looking for innovative ways to appease technology-driven consumers. Claims Examiners are ready for claims that are handled accurately and quickly to reinforce their departments and improve efficiency. We recognize more than ever, it is...

Adjuster Spotlight: Warren Farber

by Churchill Claims

We're excited to introduce you to another of our great Adjusters! Please meet Warren Farber, who has been working with us since 1024. Warren is licensed in multiple states including New York. His area of expertise includes complex personal injury and general liability...

How To Create A Frustration-Free Customer Experience

by Churchill Claims

The term ‘customer experience’ refers to the entire journey a customer will take when researching, buying, and using a product or service. It also includes their impressions and perceptions of a business and their feelings about the interactions along the way. With...

Promote An Eco-Friendly Office

by Churchill Claims

April 22nd is Earth Day and every year around this time we take a look at how we can further embrace an eco-friendly office and we like to share these tips with you! Benefits to increasing eco-consciousness in the workplace include: Saving Money Increased Productivity...

Adjuster Spotlight: Richard Park

by Churchill Claims

When it comes to finding and building our team of insurance adjusters we don’t settle for just anybody. We look for the dedicated few who are fast, thorough and will go the extra mile to get the job done. 10 years ago we found Richard Park and recognized these...

Advanced Tech Facilitates Claims Investigations

by Churchill Claims

While the insurance industry has traditionally been slow to adopt new technologies, COVID-19 was a catalyst that accelerated the acceptance of new tools to enable remote service. Churchill Claims stayed ahead of the curve with our very own proprietary claims...

Success Is Built On Teamwork

by Churchill Claims

Success is rarely achieved alone. This simple statement speaks volumes in the claims handling industry and is one that we understand all too well. The work we perform can only be achieved successfully through teamwork. We use cream-of-the-crop seasoned adjusters as...

Adjuster Spotlight: Will King

by Churchill Claims

Almost everything in the insurance industry begins and ends with relationships so today we want to highlight a great relationship with long time adjuster Will King! Will has been an all-lines adjuster since 1198. As a 30-year Army vet, he has held many posts that...